Privacy Policy
1. Introduction
Non-Stop Towing & Delivery is committed to protecting the privacy and personal information of visitors, customers, and anyone who contacts us for roadside assistance, towing, or delivery services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
By using this Site or submitting your contact details through any form, call request, or message, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit your information.
2. Information We Collect
- We may collect the following types of personal information:
- Contact information: name, email address, phone number, and service request details
- Vehicle and location details: vehicle type, pickup location, drop-off destination, and roadside issue information you share with us
- Communications: messages you send through contact forms, call requests, or support channels
- Usage data: pages visited, time spent on pages, browser type, and device information collected through cookies or analytics tools
3. How We Use Your Information
- We use the information we collect to:
- Respond to service inquiries and dispatch towing or roadside assistance
- Provide pickup, drop-off, and delivery coordination
- Send service updates, arrival notices, and follow-up messages
- Comply with legal obligations, insurance, and recordkeeping requirements
- Improve the performance and content of our website
- Prevent fraud and protect the security of the Site
4. SMS and Mobile Messaging
We may use SMS or mobile messaging to communicate with customers who have given explicit consent to receive text messages from us. The following terms govern our use of mobile messaging:
4.1 Opt-In and Consent
We collect your mobile phone number and send SMS messages only when you have given us your explicit prior written consent. Consent is obtained through a clearly labeled opt-in checkbox on website forms. Checking the box and submitting the form constitutes your agreement to receive text messages from Non-Stop Towing & Delivery. Consent to receive SMS messages is not a condition of receiving service.
4.2 Types of Messages
By opting in, you may receive:
- Dispatch updates and arrival notices
- Service confirmations and follow-ups
- Transactional notifications related to your request or job status
4.3 No Sharing of SMS Data
Your mobile phone number, SMS opt-in consent, and any data collected in connection with our messaging program will NOT be sold, rented, leased, shared, or disclosed to third parties or affiliates for their own marketing, advertising, or promotional purposes.
We may share mobile data only with third-party service providers who assist us in delivering messages you have requested, such as our SMS delivery platform. These providers are bound by confidentiality obligations and are not permitted to use your information for any other purpose.
4.4 How to Opt Out
You may cancel SMS messages at any time by replying STOP to any message you receive from us. Upon receipt of your opt-out request, we will send a one-time confirmation message. After that, you will not receive further SMS messages from us unless you choose to opt in again.
You may also opt out by contacting us directly at nonstoptowing1228@yahoo.com.
4.5 Help Instructions
If you need assistance, reply HELP to any message or contact us at nonstoptowing1228@yahoo.com. Standard support rates may apply.
4.6 Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan. Message frequency varies based on the services and updates you have opted in to receive.
4.7 Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your network operator.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. Service records, dispatch records, and consent records are retained for a reasonable period to maintain service history and comply with legal requirements.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access the personal information we hold about you
- Right to request correction of inaccurate information
- Right to request deletion of your information, subject to legal obligations
- Right to withdraw consent at any time, including SMS opt-in
- Right to file a complaint with a relevant data protection authority
To exercise any of these rights, contact us at nonstoptowing1228@yahoo.com.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar tracking technologies to improve your experience and collect usage data. You may control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on the Site.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are intended for adult customers and are not directed to individuals under the age of 13. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a child under the applicable age, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will update the Effective Date below. Continued use of the Site after any update constitutes your acceptance of the revised Policy.
Effective Date: 08/20/2026
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Non-Stop Towing & Delivery
Columbus, OH
Email: nonstoptowing1228@yahoo.com
Phone: (614) 816-9709